Frequently Asked Questions
Last updated: August 29, 2026
How long will my item take?
We strive to fulfill all standard orders within 10 business days after full payment is received and final artwork is approved. Business days are Monday through Friday, excluding holidays and supplier closures. Many orders are completed sooner. We take great pride in completing every order exactly how you want it, so custom and bulk orders may require additional turnaround time. If additional time is needed, we will discuss it with you before payment. If there are any problems with your completed order, please contact us as soon as possible so that we can make it right.
Do you accept rush orders?
Rush service may be available depending on our production schedule and supplier availability. All rush orders must be approved by June Rain Creations before payment.
The standard rush fee is 25% of the merchandise subtotal before tax and shipping, with a $15 minimum, plus applicable sales tax. Expedited supplier or customer shipping charges are additional. Extremely short deadlines may require an additional fee or may be declined.
A rush deadline is not reserved until full payment is received. Production begins after full payment and final written artwork approval.
When is payment required for a custom order?
Full payment is required before June Rain Creations orders materials or begins production. Depending on the project, we may provide a quote or digital mockup before payment at our discretion.
Receiving a quote or mockup does not reserve a production date. An order is added to our production schedule only after full payment is received and final written artwork approval is provided.
How long is a custom quote valid?
Custom quotes expire seven calendar days from the date issued. Quotes are based on supplier pricing and product availability at the time they are prepared. Pricing, sale prices, and product availability are not guaranteed until full payment is received and may be revised before payment if supplier costs, shipping charges, tariffs, or availability change.
Once full payment is received, the quoted price is locked for the quantity and order details listed. Customer-requested changes to the quantity, product, artwork, artwork colors, or print placement may require a revised price. Bulk pricing is based on the number of qualifying items actually paid for, not the quantity originally requested.
What is the cost of Laser Etching and Marking?
Please contact us for any custom Laser Etching and Marking. We can offer a bulk discount on running the same logo on multiple items.
Where are you located?
We are located in the OKC Metro area. All items ship from here and estimated shipping times can be calculated from this zone.
Do you ship internationally?
We currently only ship to the United States and it’s territories.
Do you offer any discounts?
Bulk shirt pricing begins at 24 identical paid shirts. Identical means every shirt must be the same brand and style and use the same artwork, artwork colors, production method, and print placement. Shirt sizes and garment colors may vary when the exact same design can be used without modification.
Any shirt requiring different artwork, artwork colors, names, numbers, or placements is counted separately and cannot be combined to reach 24. Sports package pricing is separate and begins at 10 player shirts. Please contact us for bulk pricing on drinkware or other products.
Do you charge tax?
We currently charge sales tax in the state of Oklahoma only. If you are tax exempt, then please contact us so that we can get everything in place to ensure your exemption is setup properly.
Do you offer any custom logo products and services?
Absolutely! We would love to work with you to get your brand out there! Please contact us and let us know what you need and how we can help you!
Will I receive a proof before my custom order is produced?
Yes. A digital mockup will be sent for your review. Please carefully check all spelling, names, dates, numbers, artwork colors, and placement before approving it. Production will not begin until June Rain Creations receives written approval by text or email.
Changes requested after approval may require an additional design fee and may restart the turnaround period. Once production begins, changes cannot be made. June Rain Creations is not responsible for errors that appeared in an approved mockup. Any requested remake will be treated as a new order.
Are custom or personalized orders refundable?
No. All custom and personalized orders are final sale and are not eligible for returns, exchanges, or refunds. A refund, replacement, or correction will be offered only when June Rain Creations made an error and the completed item does not match the approved order or mockup. Errors that appeared in a customer-approved mockup do not qualify.
Do you accept customer-supplied items?
Customer-supplied shirts and engravable items may be accepted on a case-by-case basis. All items must be new, unworn, and unwashed, and must be free of smoke, strong odors, pet hair, dander, stains, and other contaminants. We reserve the right to refuse any item we consider unsuitable, unsafe, overly valuable, or irreplaceable.
All customer-supplied items are decorated or engraved at the customer’s own risk. Because materials and coatings may react unpredictably during production, June Rain Creations cannot guarantee results or replace or reimburse the value of a customer-supplied item if it is damaged.