Returns and Refund Policy
Last updated: August 29, 2026
Custom and Personalized Orders
All custom and personalized orders are final sale and are not eligible for returns, exchanges, or refunds unless June Rain Creations made an error or the completed product has a defect caused by our workmanship.
Refunds, exchanges, or free remakes are not provided for:
- Changes of mind
- Incorrect sizes, colors, wording, names, dates, or numbers supplied or selected by the customer
- Errors that appeared in a customer-approved mockup
- Changes requested after production has begun
Customers are responsible for carefully reviewing all order details and mockups before providing written approval.
Errors Made by June Rain Creations
If we make an error and the completed item does not match the approved order or mockup, please contact us within 14 calendar days of delivery.
Clear photographs of the item may be required. Please keep the item and its packaging until the issue has been resolved. June Rain Creations will determine whether a correction, replacement, or refund is the appropriate solution based on the circumstances.
If we require an item to be returned because of our error, June Rain Creations will cover standard return shipping. Returns sent without prior approval may not be accepted.
Shipping Delays, Loss, and Damage
Once an order has been transferred to the shipping carrier, June Rain Creations is not responsible for delivery delays caused by USPS, UPS, FedEx, or another carrier.
If tracking does not show delivery and the carrier believes the package may be lost, please contact us as soon as possible. June Rain Creations will initiate or assist with the carrier’s claim process. Any replacement or refund will be determined after the carrier completes its investigation.
Packages marked as delivered by the carrier are not eligible for an automatic refund or replacement. The customer must first contact the carrier regarding possible misdelivery, theft, or a missing package. June Rain Creations may assist with available shipping documentation but is not responsible for theft or loss after confirmed delivery.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping and replacement charges may apply when an order is returned, delayed, or lost because the customer supplied an incorrect or incomplete address.
Shipping damage must be reported within 14 calendar days of delivery. Clear photographs of the damaged item and its original packaging are required. Please keep the item and all packaging until the claim has been resolved.
Customer-Supplied Items
Customer-supplied shirts and engravable items are accepted only on a case-by-case basis. All items must be new, unworn, and unwashed, and must be free of smoke, strong odors, pet hair, dander, stains, and other contaminants.
All customer-supplied items are decorated or engraved at the customer’s own risk. Because materials and coatings may react unpredictably during production, June Rain Creations cannot guarantee results or replace or reimburse the value of a customer-supplied item if it is damaged.
Approved Refunds
When a refund is approved, it will be issued through the original payment method. Processing time will depend on the payment provider.
Nothing in this policy limits any rights or remedies required by applicable law.